Refund Policy

Last updated: 17 August 2026

30-day money-back guarantee

We want families to be happy with Sprout & Spark. If the Standard plan isn't right for you, you can request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Payments and refunds are processed by our payment partner Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net with the email address you used at checkout, or contact us through the feedback button on any page and we'll help you.

After a refund

Once a refund is issued, your account returns to the free tier. Your child's badges, journal entries and progress stay saved, and you can upgrade again at any time.

See also our Terms & Conditions and Privacy Notice.